Michel Klein
Département
Marketing
Nationalité
Fonction
Associate Professor
- Schmitt L., Klein M., Lussier B., 2025.Key account managers and customer experience: A service ecosystem approachIndustrial Marketing Management, 126, April: 118-130
- Rouziou M., Bolander W., Peesker K., Hautamäki P., Rangarajan D., Samaraweera M., Bullemore J., Klein M., Agnihotri R., Jensen K. B., Claro D. P., Fournier C., Gonzalez G. R., Guenzi P., Kadic-Maglajlic S., Lai-Bennejean C., Palomino-Tamayo W., Ramos, 2025.Global Events Demand Global Data: COVID-19 Crisis Responses and the Future of Selling and Sales Management Around the GlobeJournal of International Marketing, 33, 2: 61-82
- Klein M., 2023.Comment gérer ses émotions face à un client pénible ?The Conversation: Online
- Klein M., 2021.Emotional labor in a sales ecosystem: a salesperson-customer interactional frameworkJournal of Business and Industrial Marketing, 36, 4: 666-685
- Klein M., 2020.Réussite commerciale et satisfaction des vendeurs face aux comportements négatifs des clients : effet médiateur de la maîtrise des émotionsDécisions Marketing, 99, 3: 77-96