Michel Klein
Département
Marketing
Nationalité
Fonction
Professeur Associé
- Klein M., 2026.Universal application of a B2B selling competency model: Evidence from Europe and North AmericaConference of the Global Sales Science Institute (GSSI), Global Sales Science Institute, Ancona, Italie
- Klein M., 2026.Job Demands, Mental Workload, Turnover Intentions, and Sick Leave in B2B Sales: When ADHD and Organizational Support Change the Health-Impairment PathwayConference of the Global Sales Science Institute (GSSI), Global Sales Science Institute, Ancona, Italie
- Klein M., 2026.Cross-National Validation of a B2B Selling Competency Model in Europe and North AmericaNinth Biennial Conference on Enhancing Sales Force Productivity, Democritus University of Thrace, Komotini, Grèce
- Schmitt L., Klein M., Lussier B., 2025.Key account managers and customer experience: A service ecosystem approachIndustrial Marketing Management, 126, April: 118-130
- Rouziou M., Bolander W., Peesker K., Hautamäki P., Rangarajan D., Samaraweera M., Bullemore J., Klein M., Agnihotri R., Jensen K. B., Claro D. P., Fournier C., Gonzalez G. R., Guenzi P., Kadic-Maglajlic S., Lai-Bennejean C., Palomino-Tamayo W., Ramos, 2025.Global Events Demand Global Data: COVID-19 Crisis Responses and the Future of Selling and Sales Management Around the GlobeJournal of International Marketing, 33, 2: 61-82
- Klein M., 2023.Comment gérer ses émotions face à un client pénible ?The Conversation: Online
- Klein M., 2021.Emotional labor in a sales ecosystem: a salesperson-customer interactional frameworkJournal of Business and Industrial Marketing, 36, 4: 666-685
- Klein M., 2020.Réussite commerciale et satisfaction des vendeurs face aux comportements négatifs des clients : effet médiateur de la maîtrise des émotionsDécisions Marketing, 99, 3: 77-96