Marion Garnier completed her PhD in Marketing in 2006 at Pierre Mendès-France Grenoble II University, France. She also graduated for the Habilitation à Diriger des Recherches in 2014 at Lille II University, France. She has broad-ranging interests in the area of online marketing, including more specifically: the use of avatars and virtual agents for marketing; virtual experience ; online consumption experience; interactions between physical and digital and in-store technologies ; gamification ; usability and marketing; evolutions of consumer behaviors due to Internet; e-consumer productivity; search engine and free websites marketing; and relational marketing online and in traditional retailing. She is also developing research on consumer behavior and more especially on gender, subcultures and consumption. She has published in Recherche et Applications en Marketing, Information & Management, Technological Forecasting and Social Change, Journal of Public Policy and Marketing, in the International Journal of Internet Marketing and Advertising, Journal of Marketing Management, Management et Avenir, Journal of Retailing and Consumer Services, and in international and national academic conference proceedings (Advances in Consumer Research, Association Française de Marketing, EMAC and Academy of Marketing).
- Consumer Behavior
- E-commerce
- Customer Fidelity
- Gender
- Experential Marketing
- Web-Based Marketing
- Quantitative Methods
- Virtual Worlds
- Social Networks
- Subcultures
- Marketing opérationnel - Master - De 2017 à 2024
- Stratégies d'accés au marché et management du Point de Vente - Master - De 2018 à 2024
- Management de la Marque et du portefeuille produit - Master - De 2020 à 2024
- Global Marketing Management - Master - De 2017 à 2018
- Smart Retailing - Master - De 2023 à 2024
- Médias numériques - Licence - De 2018 à 2021
- Du e-commerce au smart retailing : Digitalisation des échanges, commerce phygital et technologies en magasin - Master - De 2021 à 2024
- Management of Distribution Channels - Master - De 2022 à 2024
- Gérer un portefeuille produits - Master - De 2021 à 2023
- Comportement du Consommateur - Licence - De 2018 à 2022
- Marketing Research - Master - De 2023 à 2024
- Bashirzadeh Y., Garnier M., Tania Aquino T., 2026.Promotional Call-to-actions in Emails for Access-Based ‘Moments of Luxury’: Evidence from a Large-scale Randomized Field ExperimentRecherche et Applications en Marketing: Online firstWith emailing as a strategic tool, promotional emails need to be optimized, notably in how they encourage customer reaction through the call-to-action (CTA) button. The effects of promotional emailing especially remain unclear when tourism services are embracing the sharing economy and new forms of digitalized accessibility to propose access-based ‘moments of luxury’. This study uses two research context studies and a large-scale randomized field experiment conducted with a peer-to-peer boat rental company to investigate the effects of a promotional CTA button in emails from a sharing economy platform proposing access to ‘moments of luxury’ in the tourism industry. We find a detrimental impact of promotional CTA on click-through rates and a positive impact of prior engagement and multichannel use of customers on email metrics. This research thereby contributes to tourism-related access-based ‘moments of luxury’, and promotional email CTA from both theoretical and managerial perspectives.
- Polyakova A., Garnier M., Duchain J. C., 2025.Behind the virtual scenes: Marketing management perspectives on the strategic use of virtual influencersJournal of Marketing Management, 41, 9-10: 910-948Virtual Influencers (VIs) are a relatively recent phenomenon in social media marketing (SMM) that has been extensively examined from a consumer perspective, while the managerial perspective remains understudied. Considering tensions arising with human influencers (HIs) when managing social media influencers, the contribution of VIs to marketing management can be expanded further. To this end, we interviewed eight managers worldwide who actively engage with VIs. We report how they perceive VIs from a managerial stance, identifying the main managerial benefits of VIs (a network of benefits stemming from control, VIs as advertising-like media, digital twinning), and VI-specific tensions including ethical/legal concerns). Recommendations are provided for the effective use of VIs in SMM as a valuable addition to HIs, who may sometimes be challenging to work with.
- Yang X., Garnier M., Djelassi S., 2025.« Robot, ne m'approche pas ! » Quand un robot imite l’approche par un vendeur en magasin : impact sur l'intrusivité perçue et les attentes comportementalesRecherche et Applications en Marketing, 40, 4: 28-67
- Muzi D., Garnier M., Mookherjee S., 2025.Direct Support to Media Personas and the Influence of Perceived RelationshipsCongres International de l'AFM, AFM Association Française de Marketing, Lille, France
- Muzi D., Garnier M., Mookherjee S., 2025.Direct Support to Media Personas and the Influence of Perceived Relationships2025 AMS World Marketing Congress : The Role of Marketing in Reshaping the Dynamic Landscape of Business: Innovation, Sustainability, and Legitimacy, Academy of Marketing Science, Dijon, France
- Detry D., Poncin I., Garnier M., 2025.Smart retail technologies: their impact on social presence, customer experience, and engagement. Application to a smart fitting room2025 AMS Annual Conference, Academy of Marketing Science, Montreal, Canada
- Muzi D., Mookherjee S., Garnier M., 2025.Direct Support to Influencers: Role of Parasocial Relationships54th Annual Conference of the European Marketing Academy, EMAC European Marketing Academy, Madrid, Spain
- Garnier M., Gotteland D., 2024.Commentaire sur « Look up ! Cinq propositions de recherche pour repenser le marketing dans une société post-croissance » : contribution du Discours lacanien à un marketing plus responsableRecherche et Applications en Marketing, 39, 2: 135–145Dans cet article, nous commentons la réflexion de Rémy et al. (2023) sur le marketing dans une société « post-croissance », où les partenaires de l’échange englobent l’ensemble des parties prenantes avec lesquelles l’organisation est en interaction, y compris son environnement naturel. Nous partageons l’idée de Rémy et al. (2023) que le marketing doit évoluer de manière radicale. Nous prolongeons leur point de vue en adoptant une perspective lacanienne. Selon Lacan (1975), le discours est ce qui fait « lien social ». Nous proposons alors, à partir de la théorie lacanienne du discours, d’interroger ce que serait le discours d’un marketing responsable dans une société post-croissance et donc post-jouissance.
- Garnier M., Gotteland D., 2023.A Lacanian Reading of Consumer Desire: How does the Consumer’s Unconscious Desire Structure his/her Desire for Consumer Goods?Conférence de l'Association Française de Marketing, AFM Association Française de Marketing, Vannes, France
- Boyaval M., Garnier M., Tiercelin A., Delannoy A., Nicolas O., 2023.L’appropriation par les marques de symboles sous-culturels : telle est la voie ?Conférence de l'Association Française de Marketing, AFM Association Française de Marketing, Vannes, France
